TERMS AND CONDITIONS
1. Introduction
Welcome to Haya Rental Bali, your trusted partner for hassle-free and affordable vehicle rentals. We are committed to providing high-quality rental services with a diverse fleet, flexible rental plans, and excellent customer support. Whether you need a car for business, travel, or leisure, we ensure a seamless experience with transparent pricing and top-notch service. By renting a vehicle from us, you agree to the following terms and conditions. Please read them carefully before proceeding with your booking.
2. Rental Eligibility
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Renters must be at least 21 years old and hold a valid driver’s license.
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An international driver’s permit (IDP) may be required for non-residents.
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A valid passport and proof of identity may be required for verification.
3. Booking & Payment
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Full payment is required at the time of booking or upon vehicle pickup.
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Accepted payment methods include credit/debit cards, online transfers, and cash.
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All rental rates include basic insurance and taxes unless stated otherwise.
4. Security Deposit
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A refundable security deposit is required at the time of rental.
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The deposit amount depends on the vehicle type and rental duration.
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Deposits are refunded within 7-10 business days after the vehicle is returned in good condition.
5. Vehicle Usage & Responsibility
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The renter is responsible for fuel costs, tolls, and traffic fines during the rental period.
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Vehicles must be returned in the same condition as rented, with a full tank of fuel unless pre-arranged.
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Any damages, accidents, or mechanical issues must be reported immediately.
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The vehicle must not be used for racing, off-road driving, or illegal activities.
6. Insurance & Liability
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Basic insurance is included with all rentals, covering third-party liability.
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Additional insurance options are available for extra coverage.
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The renter is liable for any damages not covered by insurance due to negligence or violation of terms.
7. Cancellation & Refund Policy
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Cancellations made 48 hours before pickup are eligible for a full refund.
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Cancellations within 24 hours will be subject to a cancellation fee.
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No-shows will be charged the full rental amount with no refund.
8. Late Returns & Extensions
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Late returns may incur additional charges.
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Extensions must be requested in advance and are subject to availability.
9. Breakdown & Roadside Assistance
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In case of breakdowns, 24/7 roadside assistance is available.
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A replacement vehicle will be provided if necessary, depending on availability.
10. Termination of Rental Agreement
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Haya Rental Bali reserves the right to terminate the rental agreement if the renter violates any terms.
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In such cases, no refunds will be issued.
11. Contact Information
For any queries, concerns, or assistance, please contact us: 📞 Customer Support: [Your Contact Number]
📩 Email: [Your Email Address]
🌐 Website: [hayarental.com]
By proceeding with the rental, you confirm that you have read, understood, and agreed to these terms and conditions.